Archive for the communication skills Category

How to Approach a Potentially Heated Exchange

Conflict. Discourse. Emotions. Hurt Feelings. Incivility. Disagreements, both personally and professionally, are part of life. We’ve all had them. We will continue to have them. Challenging, questioning or offering your […]

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Two Power Words You Should Use More Often

The magic words.  Please You’re welcome Excuse me I’m sorry And today’s feature…. THANK YOU! Of course astute you knows to use a genuine, sincere “thank you” when receiving a […]

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My Advice on Giving Advice

My advice on giving advice is best summed up by the mid-80’s pre-rap band, RUN-DMC: It’s Tricky. (Go ahead….“tricky, tricky, tricky”. I know you can’t resist.) There are so many […]

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5 Ways to Keep Your Friends AND Talk Politics

There’s no escaping it. Politics. Politics. Sex. Religion. Three topics you should avoid in conversation. I agree that is wise advice. Especially in a professional setting. I will also acknowledge […]

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Awkward Encounter? No Way!

When someone starts a sentence with, “I don’t want this to be awkward…” Do you tense? Do your defenses kick in over-drive? Do you take a deep breath and wait […]

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PUT DOWN THE PHONE! A Rant from a Frustrated Member of Society

What is wrong with individuals in our society? Are you THAT important that you need to have your cell phones out at ALL times? Sometimes you’re talking on it where […]

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What NOT To Say When Expressing Sympathy

Too often, we  say something, with no intentions of being ill-mannered or insensitive, but we are. This can be especially true when speaking with a person who is experiencing the […]

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Why You’re Annoying Your Friends

You may be annoying your friends without even knowing it….and it’s by including them. If you haven’t already met my friend Mr. Reply-All in an earlier blog post, then please […]

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Tips and Tricks To Use When You Forget A Name

“I always have trouble remembering three things: faces, names and – I can’t remember what the third thing is.” ~ Fred Allen People love to hear their names. Not in […]

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Do You Close the Loop?

I recently read The Promise of a Pencil: How an Ordinary Person Can Create Extraordinary Change by Adam Braun. The book chronicles Braun’s own amazing journey of starting Pencils of Promise (PoP), a non-profit that has build over 200 schools around the world. What inspired me to purchase the book was the thirty mantras that Braun uses as his chapter titles, including:

Do the small things that make others feel big
Asking for permission is asking for denial
Walk with a purpose
Focus on on person in every room
There is only one chance to make a first impression
You can not fake authenticity

The chapter I found intriguing was Learn to close the loop.

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Nothing's Finer Than A Fine Young Diner

Use these table manners tips to turn your child into a delightful diner!  Read Kelly’s article as featured in Eastern Home and Travel Magazine.

fine young diner article

Pack Your Manners

Traveling with kids? Read Kelly’s article as published in Eastern Home & Travel

Networking Etiquette: What Do You Know?

Thank you to Team Network for having me as their guest speaker at their Netfast in Rockville, MD. Click on the link to watch our netiquette discussion.

Team Network Netfast

Manners Schmanners! Read Kelly’s Interview in FindIt Frederick!