Conflict. Discourse. Emotions. Hurt Feelings. Incivility. Disagreements, both personally and professionally, are part of life. We’ve all had them. We will continue to have them. Challenging, questioning or offering your […]
Read more →Archive for the communication skills Category
The magic words. Please You’re welcome Excuse me I’m sorry And today’s feature…. THANK YOU! Of course astute you knows to use a genuine, sincere “thank you” when receiving a […]
Read more →My advice on giving advice is best summed up by the mid-80’s pre-rap band, RUN-DMC: It’s Tricky. (Go ahead….“tricky, tricky, tricky”. I know you can’t resist.) There are so many […]
Read more →There’s no escaping it. Politics. Politics. Sex. Religion. Three topics you should avoid in conversation. I agree that is wise advice. Especially in a professional setting. I will also acknowledge […]
Read more →When someone starts a sentence with, “I don’t want this to be awkward…” Do you tense? Do your defenses kick in over-drive? Do you take a deep breath and wait […]
Read more →What is wrong with individuals in our society? Are you THAT important that you need to have your cell phones out at ALL times? Sometimes you’re talking on it where […]
Read more →Too often, we say something, with no intentions of being ill-mannered or insensitive, but we are. This can be especially true when speaking with a person who is experiencing the […]
Read more →You may be annoying your friends without even knowing it….and it’s by including them. If you haven’t already met my friend Mr. Reply-All in an earlier blog post, then please […]
Read more →“I always have trouble remembering three things: faces, names and – I can’t remember what the third thing is.” ~ Fred Allen People love to hear their names. Not in […]
Read more →I recently read The Promise of a Pencil: How an Ordinary Person Can Create Extraordinary Change by Adam Braun. The book chronicles Braun’s own amazing journey of starting Pencils of Promise (PoP), a non-profit that has build over 200 schools around the world. What inspired me to purchase the book was the thirty mantras that Braun uses as his chapter titles, including:
Do the small things that make others feel big
Asking for permission is asking for denial
Walk with a purpose
Focus on on person in every room
There is only one chance to make a first impression
You can not fake authenticity
The chapter I found intriguing was Learn to close the loop.
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