It was a simple gesture, but one with appreciable effect.
As I riffled through my snail-mail, a handwritten envelope caught my eye. I smiled a big smile and read a simple “thank you” card from an individual who attended a recent civility workshop I conducted. I met him for the first time that evening of the workshop. His message was simple: “I enjoyed the class very much. You do a great presentation. Thanks again.” That’s a picture of the card that brought a huge smile to my face. The card I placed on my kitchen counter and I smile each time I see it.
Read more →