301-829-6944

Archive for the Workplace Etiquette Category

How to Approach a Potentially Heated Exchange

Conflict. Discourse. Emotions. Hurt Feelings. Incivility. Disagreements, both personally and professionally, are part of life. We’ve all had them. We will continue to have them. Challenging, questioning or offering your […]

Read more

Two Power Words You Should Use More Often

The magic words.  Please You’re welcome Excuse me I’m sorry And today’s feature…. THANK YOU! Of course astute you knows to use a genuine, sincere “thank you” when receiving a […]

Read more

My Advice on Giving Advice

My advice on giving advice is best summed up by the mid-80’s pre-rap band, RUN-DMC: It’s Tricky. (Go ahead….“tricky, tricky, tricky”. I know you can’t resist.) There are so many […]

Read more

Interruption Etiquette

You’re meeting a potential new client at your local coffee shop. A friend walks in the door, sees you and wanders over to your small gathering of two. She proceeds […]

Read more

Do You Close the Loop?

I recently read The Promise of a Pencil: How an Ordinary Person Can Create Extraordinary Change by Adam Braun. The book chronicles Braun’s own amazing journey of starting Pencils of Promise (PoP), a non-profit that has build over 200 schools around the world. What inspired me to purchase the book was the thirty mantras that Braun uses as his chapter titles, including:

Do the small things that make others feel big
Asking for permission is asking for denial
Walk with a purpose
Focus on on person in every room
There is only one chance to make a first impression
You can not fake authenticity

The chapter I found intriguing was Learn to close the loop.

Read more

Handshakes, Hugs and Smooches: How Do You Greet?

The tricky and delicate contemporary issue of workplace greetings. Sometimes they occur in a strictly business setting. Other times it’s more of a social business setting – like a luncheon or networking event.

Read more

First Impressions and Social Media

If I say “first impression”  what comes to mind?  Dress, handshake, personal grooming, posture and self-introduction?  We can probably agree that the first impression you make can be significant to […]

Read more

Cubicle Courtesies

Remember your first college roommate experience? Living in close quarters with someone other than a family member. Perhaps a complete stranger. Sharing a bathroom. Restraining yourself from eating all their homemade chocolate chip cookies. Not partying with friends in the room until the wee hours of the morning. Respecting the invisible boundaries that must be formed for a positive and peaceful experience. Fast forward to post college years and the work place, where so many of these invisible boundaries and acts of respect still need to exist -especially in today’s cubicle-driven workspace. But sometimes they don’t. Because…..

Read more

Nothing's Finer Than A Fine Young Diner

Use these table manners tips to turn your child into a delightful diner!  Read Kelly’s article as featured in Eastern Home and Travel Magazine.

fine young diner article

Pack Your Manners

Traveling with kids? Read Kelly’s article as published in Eastern Home & Travel

Networking Etiquette: What Do You Know?

Thank you to Team Network for having me as their guest speaker at their Netfast in Rockville, MD. Click on the link to watch our netiquette discussion.

Team Network Netfast

Manners Schmanners! Read Kelly’s Interview in FindIt Frederick!